At Toi, we understand how important your privacy is. Your trust means everything to us, and we are committed to making sure your experience with us is safe, secure, and completely confidential — from browsing to unboxing.
Discreet Packaging
We believe pleasure is personal, and your order should arrive that way.
Here’s how we keep things completely discreet:
- Plain, unmarked packaging: All orders are shipped in neutral boxes or envelopes without any logos, brand names, or identifying markings.
- No visible product names: The contents are never listed in a way that reveals what’s inside. Labels and customs forms (where required) use neutral product descriptions.
- Private sender details: Our return address appears as a standard fulfillment center or business name — not associated with adult products.
- Secure sealing: All parcels are securely sealed to protect both the contents and your confidentiality.
- Neutral billing: Credit or debit card charges will appear under a discreet company or billing name — not “sex shop” or any adult-related wording
- Your privacy starts the moment you place your order and continues through every stage of delivery.
Delivery & Shipping
All shipments are handled by trusted courier services to ensure safe and timely delivery.
Tracking numbers are provided discreetly by email so you can follow your package without revealing personal details to anyone else.
Orders are not marked with “signature required” unless specifically requested.
We respect your delivery preferences — you can choose home, office, or pickup-point delivery for maximum discretion.
Billing & Personal Information
Your billing information is processed securely through encrypted payment gateways.
Your payment statement will show only our registered business name, not any adult-related terms.
We do not store your full credit card information.
Privacy & Data Protection
We follow strict privacy standards in accordance with GDPR and other data-protection regulations.
Your personal details (name, address, contact info) are used solely to process your order and will never be sold, rented, or shared with third parties.
Our website uses SSL encryption to keep your browsing and checkout completely secure.
You may opt in or out of our marketing communications at any time — we respect your choices.
Your Confidence Matters
We know that buying intimate products can be a very personal experience, and we want you to feel fully at ease. Every step of our process — from packaging and shipping to data handling — is designed with your comfort and confidence in mind.
If you ever have a question about how your order is packed, shipped, or billed, please reach out to our friendly support team. Your privacy will always be handled with the utmost respect and care.
Toi — Discreet. Respectful. 100% Confidential.