At Toi, we are dedicated to offering only the highest quality products — carefully selected for their safety, performance, and durability.
We stand behind every item we sell and are proud to provide fair, transparent warranty coverage for your peace of mind.
Our Commitment to Quality
Every product in our collection is chosen with great care to ensure exceptional craftsmanship, safety, and reliability.
We partner with respected international brands and manufacturers that share our values of excellence and trust.
While most branded products include their own manufacturer warranty, we also proudly offer exclusive warranty coverage for our in-house TOI Collection — reflecting our confidence in the quality of our brand.
TOI Brand Products — 1 Year Warranty
All TOI brand products come with a 1-year limited warranty from the date of purchase.
This warranty covers:
- Manufacturing defects
- Electrical or mechanical malfunctions not caused by misuse or improper handling
- Material or workmanship faults
If your TOI product develops a fault within this period, we will:
- Evaluate the issue upon receiving photo or video proof, and if necessary, inspect the item directly.
- Repair or replace the product with a new, identical, or equivalent model at no cost to you.
What’s not covered:
- Normal wear and tear
- Damage caused by misuse, impact, or exposure to water (unless the item is waterproof)
- Altered, modified, or improperly stored items
- Products without proof of purchase
Our goal is to ensure that your TOI experience remains exceptional, safe, and long-lasting.
Branded Products — Manufacturer Warranty
Many of our premium international brands provide their own official warranty coverage, typically ranging from 6 months to 2 years, depending on the manufacturer.
If your product is from a branded supplier (other than TOI), please refer to the manufacturer’s warranty card or product manual included in the packaging.
We are happy to assist you with any claims by coordinating directly with the brand’s authorized support team.
Low-Cost & Non-Branded Items
For low-cost or non-branded products, warranty coverage depends on the individual manufacturer’s policy.
Our customer service team will always inform you of the applicable terms if a warranty claim arises.
While these items may not carry formal long-term warranties, they are still carefully inspected before shipping to ensure they meet our quality standards.
Warranty Claim Process
If you believe your item qualifies for a warranty replacement or repair:
Contact us at info@toi-store.com with your order number, a clear description of the issue, and photo or video proof.
Our team will review your case promptly and advise on the next steps.
If the warranty applies, we will arrange return and replacement shipping at our cost.
All claims are handled discreetly, efficiently, and with the same level of professionalism you can always expect from [Your Shop Name].
Important Notes
Warranty coverage begins from the original purchase date.
Proof of purchase is required for all claims.
Warranty replacements do not extend or renew the original warranty period.
Warranty coverage applies to manufacturing defects only, not to damage caused by misuse or neglect.
Our Promise
At Toi, your satisfaction is our top priority.
Whether you’re purchasing a world-renowned brand or a product from our exclusive TOI line, you can trust that every item has been chosen to deliver comfort, performance, and confidence — backed by reliable after-sales support.
We believe luxury isn’t just in the product you buy, but in the care and respect you receive afterward.
Toi.
Luxury • Quality • Trust — Guaranteed.