Usage & Safety Guidelines
At Toi, we believe that pleasure, confidence, and well-being go hand in hand. Whether you’re exploring for the first time or enhancing your intimate experiences, your safety and comfort are our top priorities.
Please take a few moments to read through these friendly guidelines to help you use and care for your products properly.
General Safety & Enjoyment
All our products are designed for adult use (18+) only.
Always read the product instructions carefully before using your item. Each product may have specific directions for safe and effective use.
Listen to your body—pleasure should never cause pain. If you feel discomfort, stop and reassess.
Do not use products on swollen, irritated, or broken skin.
Keep all items out of reach of children and pets.
We encourage exploration at your own pace. Start slowly, use plenty of lubrication, and enjoy the experience mindfully.
Cleaning & Hygiene
Good hygiene keeps your toys safe, long-lasting, and body-friendly.
Clean toys before and after every use. Use warm water and a mild, unscented soap or a specially formulated toy cleaner.
Pat dry with a clean towel or let air dry completely before storing.
Store toys in a clean, cool, and dry place, ideally in individual bags or cases to prevent material reactions.
Do not share toys without proper cleaning or a new condom for each user. This helps maintain hygiene and prevents potential infections.
Toy Cleaners & Maintenance
Use only body-safe cleaners formulated for adult toys. Avoid bleach, alcohol, or harsh chemicals that can damage materials.
If your toy has moving parts, follow manufacturer guidance for lubrication or maintenance.
Regularly inspect toys for cracks, tears, or discoloration—replace them if damaged.
Vibrators, Machines & Rechargeable Devices
Only use charging cables and adapters provided or recommended by the manufacturer.
Do not submerge electrical devices in water unless clearly marked as waterproof.
If your toy has a removable battery, make sure it’s inserted correctly and remove it when not in use for long periods.
Never use a damaged charger, frayed cable, or product with exposed wiring.
Keep electronics away from extreme heat or direct sunlight.
Lubricants, Oils & Creams
Always match the lubricant to your toy’s material:
Water-based lubricants: Safe for all toy materials and condoms.
Silicone-based lubricants: Long-lasting but not recommended for silicone toys (they can damage the surface).
Oil-based lubricants: Great for massage but not compatible with latex condoms.
Always do a quick skin test before using any new oil, cream, or lube to check for allergies or sensitivity.
Body and massage oils are meant for external use only. Avoid contact with eyes, mouth, or open wounds..
Candles, Body Paints & Temperature Play
Use only body-safe, low-temperature candles designed for intimate play.
Always test the temperature on a small patch of skin before applying more broadly.
Keep candles away from hair, fabrics, and flammable materials.
Ensure paints and edible items are labeled as non-toxic and body-safe.
Avoid using melted wax or paint near sensitive areas unless specifically approved for that purpose.
Rings, Plugs, Extenders & Wearables
Ensure a comfortable fit—products should feel snug but never tight or restrictive.
Avoid wearing constrictive products (like rings or extenders) for extended periods.
When using anal toys, always choose items with a flared base or retrieval handle for safety.
Use plenty of lubricant with any insertion toy or wearable item.
Lingerie & Accessories
Follow care labels carefully to maintain fabric quality and fit.
Hand-wash delicate items where possible, and avoid harsh detergents or hot water.
Ensure any straps, ties, or attachments are adjusted comfortably and do not restrict circulation or breathing.
Health, Comfort & Responsibility
Your health comes first. If you have any medical conditions, are pregnant, or have recently undergone surgery, consult a healthcare professional before using intimate products.
Pleasure is personal—go at your own pace, communicate with your partner(s), and prioritize consent at all times.
Remember: all products are for personal, adult use only and are not medical devices.
Disclaimer
These guidelines are provided for general educational and safety purposes. They are not a substitute for medical advice. Toi is not liable for any injury, irritation, or misuse arising from failure to follow proper product care and safety instructions.
If you have any questions about how to use or care for a specific product, please feel free to contact our friendly support team—we’re always happy to help you shop and play safely.